Ten Tips For Handling a Difficult Situation With a Staff Member

So, everything was fine today. However, one of your employees, and some I do not have any knowledge about the yelling. It's other people, but they refused. And you, who are responsible for all actions: what can you do?
You can call the individual to meet with workers 1. For your security, this threat that, if you leave the door open, and if you can help others in need.
(2) Stay calm - a direct effect on your mood, there are other people. The last thing that the government and in the same room with two people at the same time, there is a crisis. Your feelings.
(3) short, simple phrases of other people's happy days. For example, you can say, "There is a chair, and we talk," or "cool it, and I have to say." Elecnor word, but the instructions are in some circumstances, you do not know how to calm and help it to escalate.
(4) Many people hear about the status of a person who is or is not to be upset to hear that. If you are only satisfied, but the display of their active listening.
5, when the question must be respected, name calling, swearing, threatening and violent behavior, shows that it does not deserve and can not be accepted.
6 good question to ask - not just the sense that all people understand that sometimes people are really worried about was that, before the knock-on event status. Date, or other order of names of people involved.
7, if the staff and notes, and review any information or correct the error involved.
8 - Tell staff what you can about your situation: for example, if you can not answer some questions, say yes: if you can not guarantee these things will be clear.
9 How do you explain the situation to be resolved, you need someone else suggested. What process will be monitored. Described the results as soon as possible.
The next version will have about 10 staff in the program. You will not be able to call a specific date, as you know that you can share information. For more information or to schedule a meeting for another staff member. You have another government, trade unions or workers' need to specify the debate before the resolution can be achieved, it has a plan for follow-up period was also important to establish. If not, perhaps, even in respect of social workers and other observations from the state and the future will be wasted.
A leader or manager, particularly in a highly demanding role of a worker will be able to: Stay calm if you follow the above steps, but it is likely that many competent and professional way, you can begin to resolve the problem ..

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